Total Quality
TQ
at Rane is ceaseless crusade. It is not a destination but a continuous
journey. It is the comtinous improvement of all processess, products and
services, through employee participation, resulting in the enhancement
of "Customer Delight".
In line with this philosophy,
the group encourages employees to participate in the ongoing Total Quality
activities of the companies. The emphasis has shifted from 'post-process
Quality' to 'in-process
Quality'.
Customer
Obsession, Continuous Improvement and Total Employee Involvement, the three
pillars of TQ, support the Rane effort. 'High
Customer Responsiveness' is
Rane's creed. And this is acknowledged by its prime customers. Rane achieves
it by aligning both daily routine management and long range planning to
customer needs, the group encourages employees to participate in the ongoing
Total Quality activities of the companies. The emphasis has shifted from
'post-process Quality' to 'in-process Quality'.
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